Solution and Diagnostic Data Collection. Service the printer If the alignment fails again, you might have a defective printhead assembly or sensor. How does HP install software and gather data? The unit prints a test page, aligns the printhead, and calibrates the printer. Slide the paper-width and paper-length guides inward until they stop at the edges of the paper. Scan speeds vary according to the complexity of the document.

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The Virtual Agent is currently unavailable. Thank you for your patience. HP recommends using a Universal Serial Bus USB cable less than or equal to 3 m 10 feet in length to minimize ho noise due to potential high electromagnetic fields. From left to right, the cartridges are black, yellow, light cyan, cyan, light magenta, and magenta. The Virtual Agent is currently unavailable.

Insert the paper in the main tray with the short edge forward and the side to be printed facing down. More complicated pages or higher resolution take longer and use more memory. Click the Use or Print Using menu, then select the name of your printer. This page requires Javascript. Microsoft Internet Explorer 6 or higher. We were unable to retrieve the list of drivers for your product.


See your browser’s documentation for specific instructions. Environmental specifications In the presence of high electromagnetic fields it is possible that the output from the HP All-in-One might be slightly distorted.

The following video demonstrates how to print a self-test photomsart. Modify your browser’s settings to allow Javascript to execute. Video of printing a self-test page. Warranty removed from product: Opening the cartridge door.

HP Customer Support – Software and Driver Downloads

One or more of the values entered is not permitted. Once the printer is removed, click the plus signclick Add Printer or Scannerclick the name of your printer, then continue to the next step.

Load paper in the main tray. The list of all available drivers for your product is shown above. See the Frequently asked questions in this document to resolve connection issues, try to add the printer again, then continue to the next step. Turn on the printer and place it close to the computer and within range of the router during the setup procedure. This product cannot be identified by Serial Number alone.


HP Photosmart C All-in-One Printer series Troubleshooting | HP® Customer Support

Select an operating system and version to see available software for this product. Photossmart Vista and Windows 7: To use your HP printer on a wireless Wi-Fi network, connect the printer to the network and install the best available print driver. Please try again shortly. Replacing the cartridges Verify that the unit is on.

Push in the input tray. If your printer is not listedclick the plus sign, click Add Printer or Scannerclick the name of your printer, then continue to the next step.

HP Photosmart C Series All-in-One – Replace the Cartridges | HP® Customer Support

An incorrect type of paper is loaded in the input tray. Asia Pacific and Oceania. Solution and Diagnostic Data Collection.