The serial number provided does not match the previously selected product. Please use the product number and serial numbers of the new product to validate warranty status. Please return to the product information page and verify the numbers provided or try again later. Rest No conflicts shown at all. Also try to install the Utility software for scanning purpose which is available in the above HP website.

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Select an operating system and version to see available software for this g0310. In reply to Nyima Yonten’s post on June 14, See your browser’s documentation for specific instructions. Please verify your product is powered on and connected, then try again in a few minutes. Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service?

HP Scanjet G3010 Scanner – Product Specifications

Am sorry to say that all the steps you have now prescribed have elsewhere in Community given and I tried not once but f3010 than 3 times doing the same.


The list of all available drivers for your product is shown above. HP Scanjet – Third-party scan software solutions: Thanks for your feedback, it helps us improve the site.

My contention is When the scanner was working perfectly with WIndows 7 over last 3 years, By upgrading to Windows 10 why should be made to buy extra software which neither HP nor MicroSoft guarantees. Using Third Party Software is h3010 your own risk. Or, view all available drivers for your product below. The Virtual Agent is currently unavailable.

HP Scanjet G3010 Not working after Windows 10 Upgrade

Please enter a Product Number to complete the request. This page requires Javascript. Check if it helps. Nyima Yonten Replied on June 8, Nyima Yonten Replied on June 9, How satisfied are you with this response?

How satisfied are you with this reply? Look at the System Information file attached for details. I suggest you to the suggestion provided in the HP support website and check if it helps.

Don’t tell me to buy new scanner compatible with Windows 10 OS. Fix printer problems http: This product was designated to be returned to HP.


Sivaswami’s post on June 14, Europe, Middle East, Africa. Are you able to use printing function? Please make a different selection, or visit the product homepage. Sivaswami Replied on June 9, All others are working fine.

HP Scanjet G Scanner – Product Specifications | HP® Customer Support

I don’t even use any free Software except from Hardware manufacturers. This product was sold by a third party. This site in other languages x. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.

I recommend you to install the scanner driver in compatibility mode. Learn more about HP’s privacy policy.